1. MAKING A BOOKING AND PAYMENT:

When you have chosen your accommodation and you make a request to us to book it, you must pay the full cost of the booking or a deposit if this is a specified option at the time of booking. In some cases, we may require a higher deposit. In these instances, you will be informed of this at the time of booking. All bookings must be paid in full within 45 days or less from arrival date.

Booking deposits for reservations more than 45 days in advance of arrival are for 25% of the amount of booking you may choose to pay in full if you wish to fully confirm your booking. Once you make the deposit only booking you have 3 days to transfer the booking deposit of 25% to us. Please ensure to use your booking reference number on the bank transfer so we can match the transfer to your booking. Your booking is not guaranteed until your deposit funds have reached our bank account.

For booking where a deposit has been paid, the full remaining balance must be paid 30 prior to arrival. In the event the balance of the booking payment is not received 30 days prior to your arrival your booking may be cancelled. 

Your booking is confirmed and a contract between us exists when we issue our confirmation invoice/email to you. We reserve the right to return your payment and decline to issue a booking confirmation at our absolute discretion.

Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. The cost of your accommodation does not include any extra chargeable services that you may decide to purchase whilst at the accommodation. 

Bank Account Details - Please use your Booking ID as the payment reference.
Account Name: PLAYA BLANCA HOLIDAY VILLAS S.L. - SWIFT: BSCHESMM - IBAN: ES82 0049 1880 1923 1021 0686 - Currency: Sterling - Bank: SANTANDER - Bank Address : Calle León y Castillo, 22, Arrecife 35500 Lanzarote

2. PRICES:

We reserve the right to alter any of our advertised accommodation prices. You will be advised of the current price of the accommodation that you wish to book before your booking is confirmed.

Our prices are based on the number of persons staying in the property, should the number of people increase you are required to notify us of this and pay the difference.  It is also helpful so we can ensure the villa is prepared for all the guests on the booking.  Please note should the number of guests decrease no refund for the difference shall be paid.

Infants under two years of age are free. Children above two years are charged at the normal full guest price.

All villas are presented and with fresh towels, linen for the number of guests listed on the reservation for. For bookings over 7 days a mid stay linen service including fresh linen and towels is included, bookings of 7 days or less will not have linen or towels replaced unless ordered as an extra item. Swimming Pool cleaning is typically twice per week and this is free of charge , we may also clean the property exterior / pool more often if weather conditions create the need for this. 

Pets of our guests are welcome at our properties free of charge on the condition that they do not damage the property or it’s contents. Kindly notify us in advance.

There is an additional charge per day for use of hot tubs this optional charge will be advised at your time of booking. 

3. YOUR RESPONSIBILITY FOR YOUR VILLA BOOKING:

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

He/she has read these terms and conditions and has the authority to and does agree to be bound by them;

He/she consents to our use of information in accordance with our Privacy Notice;

He/she is over 18 years of age and where placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services;

He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

He/she notifies us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.

He/she accepts liability on behalf of the group for the cost of repair or replacement of damages.

4. TRAVEL INSURANCE:

It is your responsibility to ensure that you are adequately insured. We strongly recommend that you take out travel insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of an accident or illness.

5. YOUR ACCOMMODATION:

This is reserved exclusively for the named person on your confirmation/invoice and his or her guests, no other persons are permitted to stay at the accommodation nor can you arrange for visitors to the property for the purpose of events like parties, celebrations or other large gatherings unless this has been agreed with us in writing and appropriate payments made (if applicable). Additional guests will be asked to vacate by us, accommodation manager or other person in authority. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted on your confirmation/invoice. On departure you should leave the accommodation in a reasonably clean and tidy condition so that it can be prepared for the next customers. Each of properties have exterior security cameras in order to prevent theft, vandalism, other criminal activity taking place on our properties, there are no interior cameras in our properties.

6. IF YOU WANT TO CHANGE YOUR BOOKING:

If you wish to change your arrangements in any way after it has been confirmed, (for example your chosen arrival date or accommodation) we will do our best to make these changes but it may not always be possible. Any request for changes to be made must be from the person who made the booking. To make a request, email us on [email protected] We will try our best to assist you.The total cost if any will be notified to you before you choose to proceed with any change. You should be aware that these costs could increase the closer to the arrival date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable as set out in our cancelation policy 

7. IF YOU WANT TO CANCEL YOUR BOOKING:

Once your booking has been confirmed, to cancel the booking, the person who made the booking must contact us. To cancel your booking, please email us on [email protected] Cancellation takes effect on the date we receive your request. The closer your cancellation is to the arrival date, the less likely we are to recover the costs by reselling the accommodation at the original price. Our cancellation charges therefore increase as the arrival date approaches, and you must pay us the sums up to the maximum shown below. The cancellation charge detailed below is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.

If you have to cancel for a reason covered by your insurance policy, you may be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned. No refunds will be given for passengers not travelling or for unused services.

For all destinations and accommodation types, the following cancellation charges apply:

Applicable from the date on which written notice of cancellation is received by us:

• More than 91+ days) prior to arrival we will refund 50% of your total booking value.
• Between 0 and 90 days days prior to arrival, no refund shall be paid.

8. BOOKINGS WITH FREE CANCELLATION:

For certain bookings advertising “free cancellation”, if the conditions set out below are satisfied, you will be able to cancel your booking either at least 45 days prior to the arrival date without incurring any cancellation charges and you will receive a refund of the amount you have paid for your booking. The conditions that need to be satisfied in order for you to benefit from the free cancellations terms are as follows:

• The booking information page must have referred to the free cancellation terms at the time of your booking;
• The booking must be for a minimum of 4 nights;
• The cancellation terms must be referred to on your confirmation invoice

If you cancel your booking less than 45 days before arrival date, you will not be able to benefit from the free cancellation terms and the cancellation charges set out in clause 8 will apply instead.

9. IF WE CHANGE OR CANCEL YOUR BOOKING:

It is unlikely that we will have to make any changes to your confirmed booking or cancel them. Occasionally, we may have to make changes and correct errors on the website and other details both before and after bookings have been confirmed. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

Changes: If we make a major change to your arrangements, we will inform you as soon as reasonably possible if there is time before your arrival. You will have the choice of accepting the change of accommodation, or you can take any alternative accommodation we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive), or a refund of the money you’ve paid to us. In some cases, we will also pay compensation (see below). These options don’t apply for minor changes. Examples of minor changes include, but are not limited to, change of accommodation to another of the same or higher standard, temporary withdrawal of facilities or seasonal unavailability of amenities.

Cancellation: We will not cancel your travel arrangements less than 4 weeks before your arrival date, except for unavoidable and extraordinary circumstances, or failure by you to pay any amounts due. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. If your booking is cancelled you can either have a refund of all monies paid or accept an offer of alternative accommodation of comparable standard and facilities from us, if available (we will refund any price difference if the alternative is of a lower value). Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. In some cases we will pay compensation (see below).

For both changes and cancellations, you must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again within the time period stipulated within our notice, we reserve the right to assume you accept the changed or alternative arrangements.

Compensation: If we cancel or make a major change we will pay compensation as detailed below except where the major change or cancellation arises due to reasons of force majeure.

1. If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;
2. If we cancel your booking and no alternative arrangements are available.

Period before arrival that a significant change is notified to you:

• 45 days or more days prior to arrival €0 per person
• 29 -44 more days prior to arrival€5 per person
• 28 – 15 days prior to arrival€10 per person
• 14 – 0 days prior to arrival€15 per person

Compensation will not, however, be payable and no liability, beyond offering the above mentioned choices, can be accepted where:

1. We are forced to make a change or cancel as a result force majeure (see clause 11)
2. We have notified you at least 4 weeks before departure; or
3. We cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time); or
4. We make a minor change; or
5. Where the change or cancellation by us arises out of alterations to the confirmed booking requested by you; or
6. Where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

10. FORCE MAJEURE:

We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport. No compensation, costs, expenses or any other sums, including the cost of securing alternative accommodation will be paid by us.

11. OUR RESPONSIBILITY FOR YOUR BOOKING:

We have a duty to provide accommodation with reasonable skill and care. We have no liability to you except in cases where it is proved that we have breached that duty and damage to you has been caused.

 We also have no liability in the following situations:

1. where the accommodation cannot be provided as booked due to circumstances beyond our control (see the note in clause 11)
2. where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.
3. where you incur any loss or damage that relates to any business activity.
4. where any loss or damage relates to any services which do not form part of our contract with you.

If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of two times the cost of your accommodation. This limit does not apply to cases involving death or injury.

12. PANDEMICS: LIMITATION OF LIABILITY:

 

We both us as accommodation provider and you as our guest acknowledge that pandemics are national, international and sometimes global crises and accept our obligations to comply with any official guidance from governments or local authorities.

 

Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:

 

• If you, or anyone in your booking party, test positive for any infection or virus and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for an infection or virus (or where they otherwise suspect they may have an infection or virus) and have to self-isolate for a period of time. If this happens within 14 days of your arrival date, you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
  • Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, as well as any increase in cost imposed by other suppliers);
  • Cancelling your holiday, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance.
  • If this happens whilst you are on your holiday, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs for you.
  • You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday.

 

You also acknowledge that the suppliers providing your holiday, including airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to pandemics, infections or viruses and may have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.

13. DAMAGE TO PROPERTY AND ACCIDENTAL DAMAGE WAIVER OR DEPOSIT:

All bookings are subject to a refundable Accidental Damage Deposit of €300 payable at the time of booking or before check in at the property. This amount may vary depending on the property or the nature of the booking. 

If you or any member of your party causes any damage to your accommodation or any item in it or on its premises, you and/or your party will be required to pay for the loss and/or damage caused and we will hold you and each member of your party jointly and individually responsible. Unless the damage was caused accidentally and results in losses below €50. You authorise us to deduct from the damage any reasonable amounts to repair / replace any damage.

Where damage is significant and above the value of the deposit held you agree to pay the full cost of this damage within 14 days of written demand. If there is dispute over the value of the damage we agree to use Arbitration under the Arbitration Rules of the Chartered Institute of Arbitrators. If you choose to proceed to Arbitration under this scheme, you will find details at www.ciarb.ie

Where no refundable Accidental Damage Deposit is held, you and the members of your party are liable for any damages caused to the property and you agree to pay any amount required to repair or replace any damage to the property or contents within 7 days of payment demand being issued. If during your stay some damage happens please notify us at [email protected]

Return of the damage deposit will be processed by bank transfer within 7 working days of check out.

14. BEHAVIOUR:

When you book accommodation through us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in the reasonable opinion of us, a person in authority or us, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. Subject to clause 14, you and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation owner or other supplier prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us

15. CHECK-IN AND CHECK-OUT:

The official time for entry into your accommodation is 16:00 local time. The cleaners have sole access to the accommodation until this time to prepare for your arrival therefore, entry to the accommodation prior to this time will not be permitted unless by prior agreement. Check out time for all accommodations is 11:00 local time. 

Please note early check in or late check out may be possible by agreement, please contact us once you have a confirmed booking and where possible we will arrange this, the charge for this will be based on your request.

16. COMPLAINTS:

If you have a problem during your stay, please contact us immediately, we will endeavour to put things right. Contact details are provided on your booking confirmation If your complaint is not resolved locally, please follow this up within 14 days of your return home by contacting us. 

If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Please bear in mind that we are only liable to compensate you in line with these booking conditions 

Any dispute or claim arising out of this contract that can't be settled between us can be referred by you to Chartered Institute of Arbitrators dispute resolution or court. We agree that the courts of Ireland have jurisdiction and Irish law applies.

For EU citizens you can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

17. SYSTEM ERRORS:

In rare cases errors may occur when inputting prices into our reservations system(s) or website(s). We regret that any contract entered into on the basis of an inputting/systems error or erroneous price will be void. In the unlikely event that such a situation arises you will be given the option to either pay the correct price or cancel with a full refund.

18. Health & Safety

Villa swimming pools are not suitable for diving or water sports they are suitable for swimming and bathing only misuse may lead to serious injury.

19. USE OF INFORMATION YOU GIVE US:

Please see our Privacy Notice which explains how we will process your personal data.

20. Contract

Please read these booking conditions carefully as they, together with the specific information about your confirmed accommodation, form the basis of your contract with Playa Blanca Holiday Villas SLU (“we”, “our”, “us”) with a fiscal identification number of B70653100 and a registered address at CALLE JOSE MOLINA, NUM 10 35500 ARRECIFE - (PALMAS, LAS)

These booking conditions apply to bookings of accommodation and additional services relevant to property rental such as a housekeeping, villa services, car rental for the stay duration and the arrangement of other services on the behalf of guests from third party suppliers.

21. Passport Registration

The registration of passports with the Guardia Civil is legal requirement. Passport details of all guests over the age of 16 must be provided so they can be forwarded to the authorities. This is a legal requirement. 

Further information in Spanish can be viewed on the Guardia Civil Website here and in English on the UK Foreign Travel Office here.