How do I find the directions to the villa?
After your booking is confirmed, you will receive a detailed guide with all the information about the villa, including the exact address and information about transport from the airport to the villa.
Do I have to pick up keys to the villa?
No, we provide a meet-and-greet service. At Playa Blanca Holiday Villas, we are on hand during your entire stay to make sure it's a hassle-free holiday. We will meet you at your villa upon arrival and provide you with helpful knowledge about Playa Blanca and the wider area of Lanzarote.
How do I contact support while I’m on holiday?
You can contact Playa Blanca Holiday Villas 7 days a week. If you’re staying in one of our villas and need to speak to someone, you can contact us anytime on the number provided to you during check-in. If you're making a booking enquiry, please contact us via phone, email, or chat.
What time do we check-in and check-out on our arrival and departure days?
You will be able to check-in to your villa from 16:00 pm, while checkout is at 11:00 am.
Can we vacate the accommodation later than the confirmed time of 11:00 am?
11:00 am is the standard check-out time. However, this could be modified upon request. The Playa Blanca Villa team would confirm availability and cost for that with you.
Is there a minimum night stay?
The minimum stay is 3 nights, but it also depends on each villa, season, and availability.
Does a villa come with a cleaning service?
Yes, guests can book additional cleaning services by contacting us. For stays longer than 7 nights, we clean once a week. If the guests need cleaning beyond this, there is a charge. Please read more about our additional services.
How often will the villa be cleaned?
The villa will be cleaned thoroughly before you arrive and will be ready for you at 4 pm on the start date of your stay with us. Additional cleaning services are available; just get in touch with us.
Will anyone access my villa or apartment during my stay?
Your villa is a private paradise, and we like to keep it that way. None of our staff or suppliers will access your villa without your prior knowledge or consent.
What is your cancellation policy?
Please visit our cancellation Terms & Conditions for full details on the policy.
Do the villas have air conditioning?
Yes, all of our villas have air conditioning in the bedrooms. ACs can be controlled internally from within each room. All air conditioning is equipped with the latest environmental sensors which deactivate the air conditioning if the room is unoccupied for a period of time.
Do you provide a hairdryer and iron in your villas?
Yes, all villas are equipped with an iron, ironing board and hairdryer or multiple hairdryers depending on the size of your villa.
How many guests do your rooms accommodate?
Each villa is different, the villa occupancy and bedroom layout is listed here villa information
Are children welcome in the villas?
Yes, children are more than welcome in our villas. All the villas are designed to appeal to the younger ones with lots of entertainment and amenities provided.
Are pets welcome in the villas?
All our villas are pet-friendly.
Are there any restaurants and bars nearby?
Yes, we provide you with a guide detailing all the nearby attractions including restaurants, entertainment and lots of local knowledge to help you have a wonderful stay with us.
How far is the beach from the Villa?
All of our villas are within walking distance of the beach.
Are there padel or tennis courts nearby?
Yes, there are free to use padel, tennis and basketball courts just a short walk from our villas. We also offer padel racquets, tennis racquets and basketball for rent to our guests.
Is there a washing machine in the villa?
Yes, all our villas are equipped with a washing machine.
Do you provide cots?
Yes, we can provide a travel cot. Kindly request this when booking.
Is there car parking in the villa?
Yes, there is private off street parking at each villa.
Are there books and board games in the villa?
Yes, there are books and board games in the villa. We invite our guests to take a book or leave one for a fellow guest.
Are there cameras inside the villa?
No, there are no cameras inside our villas. Each villa has a security system but there are no cameras inside the villas to respect your privacy.
What shall I do if something breaks during my stay?
Don’t worry about small things like a glass. However, please notify us about all breakages, both small and large, before you leave, so that we can arrange a replacement before the next guests arrive to ensure they will have a wonderful stay as well.
Are your Villas wheelchair accessible?
Villa Arabella is wheelchair accessible; however, our other villas are not.
Where are Playa Blanca Holiday Villas located?
Playa Blanca Holiday Villas are located on the Canarian Island of Lanzarote. Playa Blanca is on the southern tip of the island.
Can I hold a villa before booking?
When is the full balance due?
Can I add guests after booking?
What ages qualify as a child or infant?
Can I arrive late at night?
Can I store luggage before check-in?
How and when will I receive key collection details?
What happens if I don’t provide required guest information?
Can you arrange airport transfers?
Can you arrange car hire?
Are transfers included in the price?
How often is the pool cleaned?
The pool is cleaned twice per week for your enjoyment, but they will not enter the villa interior to do this.
